Board Thread:Pokémon Help/@comment-33269376-20180326082518/@comment-32358261-20180326094257

I checked and it should work. Make sure it’s Completely night and not sunset or something as that could mess it up. Perhaps if you went right inside the lost islands and not just at port? I don’t know for sure.

If this somehow continues to fail. Restart the game. At this point if it doesn’t work then you should definitely report this as a bug